Refund policy
REFUND POLICY
At LULO Boutique, your satisfaction is our priority. Please read our refund policy carefully before making a purchase.
Returns & Exchanges We accept return requests within 14 days of delivery. To be eligible, items must be unworn, unwashed, and in their original condition with tags attached.
The following items are not eligible for return:
- Final sale items
- Intimates, swimwear, and accessories
- Items damaged due to misuse or improper care
How to Request a Return To initiate a return, please visit our [Contact page] within 14 days of receiving your order. Include your order number and reason for return. Once approved, we will provide return instructions.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
Exchanges We do not offer direct exchanges. If you'd like a different size or item, please return your original order and place a new order.
Shipping Costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us within 48 hours of delivery via our [Contact page] with a photo of the item so we can make it right.
